Terms and Conditions for This is the End A Level Leavers Weekender. This is the End A Level Leavers Weekender is a trading name of Icebreaker Ltd, hereafter referred to as Icebreaker.
The information on these pages is important. It explains the responsibilities and obligations undertaken by all parties when booking with Icebreaker. When you, being the signatory to the booking or the lead name and acting on behalf of other members of your party, make a booking with Icebreaker and it is accepted, a contract is legally made with obligations and rights on your side and ours, as set down below which, unless agreed in writing by each of us, cannot be changed nor be undermined by any verbal understanding.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs Icebreaker’s relationship with you in relation to this website. The terms “Icebreaker” or “us” or “we” refers to the owners of the website. Our company registration number is 08949151. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use: The content of the pages of this website is for your overall information and this website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is forbidden other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website and its content may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws and jurisdiction of England and Wales. From time to time this website may also include links to other websites. These links are offered for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without the prior written consent of Icebreaker.
Terms and Conditions for Icebreaker. The information on these pages is important. It explains the responsibilities and obligations undertaken by all parties when booking with Icebreaker. When you, being the signatory to the booking or the lead name and acting on behalf of other members of your party, make a booking with Icebreaker and it is accepted, a contract is legally made with obligations and rights on your side and ours, as set down below which, unless agreed in writing by each of us, cannot be changed nor be undermined by any verbal understanding.
The following Booking Conditions together with the information contained on our website form the basis of your contract with Icebreaker. Please read them wisely as they set out our respective rights and obligations. By requesting us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these bookings conditions and agree to them.
In these booking conditions ‘you’ and ‘your’ means all persons named on the booking (including, anyone who is added or substituted at a later date) or any of them as the context requires. References to ‘we’, ‘our’, and ‘us’ are references to Icebreaker. All references in these booking conditions to, “event”,“excursion”, “booking”, “contract”, “package”, “tour”, “weekender” or “arrangements” mean such package arrangements that you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you.
To make a booking, you must complete our booking form. This must be completed by the first named person on the booking (“party leader”). The party leader must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By agreeing to the booking, the party leader confirms that he/she is also authorised. The party leader is responsible for making all payments due to us at this point. The completed signed booking form must then be sent to us together with the payments referred to under the clause headed “Payment” stated in detail below. Subject to the availability of your chosen arrangements, we will confirm your excursion by issuing a verification invoice in the form of an e-ticket. This invoice will be sent to the party leader. Where you book through our website, any electronic acknowledgement of your booking is not a confirmation of it. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible). Your full itinerary and any other relevant documentation will be sent to you before departure. Each individual is responsible for the validity of themselves entering into another country and Icebreaker will not be held responsible. We will communicate with you by e-mail in relation to your booking. You must accordingly check your emails on a regular basis. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. Certain documents may need to be sent by post. References in these booking conditions to “send” and “in writing” include communication by e-mail.
If you wish to, you may contact us by way of email for any of the reasons mentioned in these booking conditions (for example, to request an adjustment) providing you do so to info@thisistheend.co.uk.
A binding contract between us comes into existence when we dispatch our booking confirmation to the party leader. We both agree that the jurisdiction of English Law (and no other) will pertain to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out beneath). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only and no other. London shall be the default position but the consumer shall have the option to change this, but only within the UK.
a) It is strongly recommended that you purchase a fully comprehensive travel insurance policy, which is appropriate and sufficient for your needs, and any activities you intend to take during your excursion, which we can assist you with.
b) We cannot accept any liability or responsibility if you incur any loss, damage or expense as a result of your failure to take out insurance as referred to above.
If you or any members of your party wish to cancel your holiday, a charge may be made, as we will have incurred expenses in connection with your holiday.
The percentage cancellation charge will depend upon the time at which the cancellation payment is made, as determined by the ‘Table of Cancellation Percentages’.
All cancellations must also be made in writing. Verbal cancellation is not acceptable.
All deposits are non-refundable. All additional extras including boat parties, VIP, ‘Go Beach’ pool party and T-shirts are owed in full from the time of booking, as this money is owed to third party suppliers and are therefore non-refundable.
If you fail to make your instalment top-up payment, fail to inform us of your cancellation in writing and/or fail to pay your cancellation fee as determined by the ‘Table of Cancellation Percentages’, we reserve the right to charge an automatic late payment fee of £50 per person, along with the outstanding balance in full to the card used to pay the deposit. The lead booker is liable for their group members should one of the group not pay.
Cancelling Your Whole Group Booking:
Group bookings are placed by a “Lead Booker’ or “Group Leader” and are reliant on a specified minimum number of passengers booking in order for the trip to go ahead. The specified minimum number will be detailed in writing on the group deposit invoice. Should a group not reach the required number the group deposit will be lost.
If insufficient numbers result Icebreaker reserve the right to cancel your holiday at our discretion. Sometimes it is necessary to allow bookings to remain open for extended periods so that the group has a better chance of reaching the minimum number of passengers required for the trip to go ahead. In this case it can often result in passengers being informed of a holiday cancellation at short notice. Icebreaker will not be held responsible for any inconvenience caused as a result of cancelled trip due to insufficient numbers. Should Icebreaker cancel your booking due to insufficient numbers all passengers will be refunded in full less the 12% booking fee and the deposit.
If one or more of the group fails to make the instalment top-up payments, fail to inform us of their requested cancellation in writing and/or fail to pay your cancellation fee as determined by the ‘Table of Cancellation Percentages’, we reserve the right to charge the groups total full outstanding balance to the original card used for deposit payments, after the top-up deadline and an automatic late payment fee of £50 per person as well as the outstanding amount owed per person.
Under these circumstances the Lead Booker is fully liable for any outstanding costs they or their guests may have.
Booking Cancellations Percentages:
Cancellation charges for your booking may increase depending on when you make the cancellation payment as determined by cancellation percentages table below.
Package Cancellations Percentages:
Under 3 weeks after booking you owe 0% of the total booking
3 weeks after booking you owe 10% of the total booking
4 weeks after booking you owe 35% of the total booking
5 weeks after booking you owe 60% of the total booking
6 week after you book, you owe 85% of the total booking
Verbal cancellation is not acceptable. All full tickets are non-refundable.
If you fail to make a payment or fail to inform us of your cancellation for your weekender ticket before your instalment payments deadline, we reserve the right to charge an automatic late payment fee of £50 per person, along with the outstanding balance to the card used to pay the deposit. We may also treat your failure to pay as a cancellation.
After our confirmation has been issued, changes should be notified in writing and if we can comply, a charge per person per change will be made (including name changes). Any alteration within 8 weeks of departure; change of accommodation/departure date/resort, may be considered as a cancellation and subject to cancellation charges. You may add extra members to your booking at any time, providing you have first checked availability with us and payments are made for additional people. We cannot guarantee that changes will be possible, you must notify us of any changes in writing and we will endeavour to make the changes. All amendments are subject to a £20 administration fee. If someone is replacing your booking, the replacement person takes on the exact cost of your holiday as paid by you. Any cost by a third party to change the booking will have to be covered by the passenger or the replacement person. You must put your request to transfer your booking in writing and the replacement person must signal in writing their acceptance of the terms of our agreement. That person must comply with all noted terms and conditions. You will remain responsible for the payment of any balances relating to your holiday should that person be in default of payment. Accommodation is only available to the people named on your documentation. It is a breach of contract for anyone to sell or give such accommodation to another person without our knowledge and the agreement of Icebreaker and may result in the booking being cancelled and refusal of entry. All booking amendments must be initiated by the designated group leader only.
If We Make A Change To or Cancel Your Booking:
We start planning the excursions we offer many months in advance. Occasionally, we have to make changes to and correct errors in our brochure and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Please note, our excursions require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular excursion have not been received, we are entitled to cancel it. We will notify you of cancellation for this reason at least 4 weeks prior to departure. In this case, we will offer you the options shown below. Cancellation for lack of numbers is at our discretion and occasionally we may decide to operate a tour even though the minimum number has not been reached. Most changes are minor. Occasionally, we have to make a “significant change”. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a major effect on your excursion. Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away. If a significant change to your holiday arrangements is made to the holiday you have booked and for which you have received a confirmation invoice, or if we cancel the holiday within 4 weeks of the original departure date, you may choose to:
Notification of major change more than 28 days before departure: £0,
Notification of major change between 0-28 days from departure: £5 pp.
We shall be under no further liability to you, nor shall we be liable for any costs or expenses outside the holiday cost. Compensation will not be paid to guests travelling on free places. If a significant change is made as a result of unusual and unforeseeable circumstances beyond our control , the consequences of which we could not have avoided even with due care which include but are not limited to those circumstances set out under the heading Force Majeure compensation we regret cannot be paid. We regret we cannot meet any costs or expenses you incur as a result of any change. No compensation will be applicable where the group leader has failed to sign up the agreed minimum number of passengers.
If We Have To Cancel Your Booking:
We may sometimes be forced to cancel a holiday as all holidays are subject to a minimum number of clients. This happens on very rare occasions when it becomes impossible to run a particular holiday. We must therefore reserve the right to cancel holiday arrangements at our discretion. Where your holiday is cancelled other than due to your default in payment or failure to obtain the minimum number of passengers, we will offer you the choice of either purchasing an alternative holiday of at least the same standard (if available), (and paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid to us. Very rarely, we may be forced to cancel or curtail your holiday after the date of departure where circumstances amounting to ‘force majeure’ (as described below) occur. In this very unusual situation we regret we cannot make any refunds, pay any compensation or be responsible for any costs or expenses you may incur as a result. Force Majeure Except where otherwise expressly specified in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these booking conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, pandemic, fire and all similar events outside our control.
If we have to cancel the trip due to coronavirus you will receive a refund for the face value of the trip less the 12% booking fee, and the deposit of £39.
If we are not able to run some or all of our events on the trip due to coronavirus, but you are able to use your accommodation according to official regulation, you will receive a refund for the events which are cancelled up to a maximum of £60pp.
Once the booking form has been signed, it is your responsibility to ensure you behave accordingly whilst on the excursion. Furthermore you must ensure that:
Dealing with Problems: If a complaint arises you should report it as quickly as possible to our representative or agent and the supplier so that efforts can be made to rectify it to your satisfaction. Our representative or emergency contact can deal with most problems on the spot. If we are unable to resolve matters, you must email us at info@thisistheend.co.uk within 28 days of return, explaining the problem fully.
Many of the services which make up your excursion are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable international conventions (see “Our Liability to You” above). Copies of the relevant parts of these terms and conditions and of the international conventions are available on request from ourselves or the supplier concerned.
You will be asked for proof of age identification at any or all of our participating venues. only a Passport and/or driver’s licence photo-card will be accepted for the purpose of proving that you are over the age of 18 years. If you have no such proof of age identification this may result in entry to any and/or all of our participating venues being refused. Refunds will not be possible under any circumstances if this occurs. No student or NUS cards will be accepted as proof of age identification. Incorrect forms of identification will result in entry to any and/or all of our participating venues being refused. Refunds will not be possible under any circumstances if this occurs. Any wristband or t-shirt which you purchase for any Icebreaker event is/are only valid on the date specified and printed on the front and reverse of the t-shirt/t-shirts which you have purchased and any t-shirt/t-shirts is/are subject to sub clause 7 beneath. We will not be responsible for any wristbands or t-shirts that are lost or stolen. We are unable to accept any liability or replace any wristbands/t-shirts lost, stolen or damaged after they have been received by you. Participating venues and Icebreaker accept no responsibility for any personal property. This includes any property deposited in any cloakrooms, at any of our participating venues. In booking with us you consent to being filmed, photographed and/or recorded as a participant in an Icebreaker club night. The use of any photographs, film or recorded material taken will be solely used for the purposes of our marketing operations, to include; flyers, posters, banners and any form of digital marketing practices operated by Icebreaker.
In accordance with “The Package Travel , Package Holidays and Package Tours Regulations 1992″ all passengers booking with Icebreaker are fully insured for the initial deposit and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Icebreaker.
